Office Operations Manager
1 day ago
Job Summary:
The Office Supervisor is responsible for overseeing the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor ensures efficient operations, maintains compliance, and delivers an exceptional customer experience.
Key Responsibilities:- Office Operations Management:
- Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards.
- Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies.
- Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff.
- Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations.
- Coordinate and execute marketing initiatives for the designated office.
- Staff Supervision and Development:
- Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement.
- Provide ongoing coaching, feedback, and performance management to tax preparers and support staff.
- Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-date.
- Promote employee engagement, recognition, and career development opportunities.
- Customer Service Excellence:
- Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner.
- Monitor customer feedback and implement strategies to enhance the overall customer experience.
- Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offerings.
- Compliance and Quality Assurance:
- Ensure strict adherence to all applicable laws, regulations, and company policies within the office.
- Conduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errors.
- Identify and mitigate operational risks, implementing appropriate controls and corrective actions.
- Maintain accurate and compliant records, preparing reports as required.
- Financial Management:
- Manage office budgets, closely monitoring financial performance and implementing cost-saving measures as needed.
- Ensure accurate and timely reporting of financial data and adherence to accounting practices.
- Implement strategies to drive revenue growth and profitability for the office.
- Strong leadership, decision-making, and problem-solving abilities.
- Excellent customer service and interpersonal skills.
- Proficient in office management, budgeting, and financial reporting.
- Extensive knowledge of relevant tax laws, regulations, and industry best practices.
- Familiarity with tax preparation software and office productivity tools.
- Associate's degree in business administration, Accounting, or a related field; bachelor's degree preferred or the equivalent through a combination of education and related work experience.
- 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry.
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