Administrative Support Manager

1 week ago


Nashville, Tennessee, United States Epiq Full time
Job Title: Administrative Support Manager

Epiq is seeking an experienced Administrative Support Manager to oversee the day-to-day operations of our Document Processing team. As a key member of our team, you will be responsible for ensuring the smooth execution of our business processes and providing exceptional support to our clients.

Responsibilities:
  • Oversee and direct the day-to-day business operations of the department
  • Manage performance management related duties, including employee evaluations and coaching
  • Ensure team members meet performance standards and adhere to company policies
  • Maintain daily contact with customers to discuss needs, requirements, and deadlines
  • Implement and maintain quality control mechanisms
  • Report utilization and productivity metrics to clients and provide expert knowledge and training to the team
  • Work closely with the training team to evaluate skill sets and develop staff training programs
  • Manage recruiting, interviewing, and selection of candidates for open positions
  • Test and troubleshoot new applications and upgrade releases
  • Develop and generate statistical reports
  • Review customer satisfaction survey results and provide timely feedback
Requirements:
  • Bachelor's degree or equivalent experience
  • 7-10 years' experience in a supervisor role or process management, preferably in a law firm environment
  • Advanced knowledge of legal policies and procedures
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Ability to organize, prioritize, and coordinate multiple assignments
  • Maintain confidential information
  • Make objective, independent judgments
  • Ability to excel under pressure and provide quality work product

The compensation range for this role is $84,000 to $126,000 USD per hour, and may be eligible for an annual bonus. Epiq is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please submit your application.


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