Front Desk Representative

2 weeks ago

Nashville, Tennessee, United States Moodynational Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Embassy Suites Nashville at Vanderbilt, managed by Moody National Management LP.

Key Responsibilities:

  • Process guest check-ins and check-outs in a professional and efficient manner to maximize customer satisfaction.
  • Respond to customer concerns, issues, and inquiries in a timely and courteous manner.
  • Pre-register, block reservations, and take same-day reservations following hotel rate structures and sell strategies.
  • Accurately complete logs and reports as specified by management.
  • Arrange for alternative lodging for guests when necessary.

Requirements:

  • Solid working knowledge of related company and brand policies, procedures, and services.
  • Excellent interpersonal, written/verbal communication, and telephone etiquette skills.
  • Hotel Front Desk experience preferred, Hilton OnQ experience is a plus.
  • Excellent command of the English language; second language proficiency desirable.
  • Excellent time management skills and ability to multi-task and prioritize work.

What We Offer:

  • Competitive pay.
  • Flexible scheduling opportunities.
  • Paid time off.
  • Comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

This position works indoors.

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