Front Desk Representative

1 week ago

Nashville, Tennessee, United States Virgin Hotels Full time
Join Our Team as a Front Desk Agent

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Virgin Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
  • Maintain the Virgin "Tone of Voice," culture & level of standards set forth by the management team.
  • Use excellent communication skills with guests and staff including verbal, written and body language.
  • Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
  • Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
  • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
  • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
  • Communicate timely and in a responsive manner via digital device.
  • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
  • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
  • Be creative and think outside the box to create memorable experiences for our guests.
  • Work well on a team or independently while being accountable for work performed.
  • Take, record and relay messages accurately, completely and legibly.
  • Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
  • Complete all items on the shift checklist.
  • Adhere to security procedures to ensure our guest's safety.
  • Be a team player
  • Highly organized, anticipating needs and over delivering wherever possible.
Requirements:
  • Current, legal and unrestricted ability to work in the United States.
  • Bachelors Degree preferred.
  • Ability to compute accurate mathematical calculations.
  • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
  • Proficient MS Word, Excel, and PowerPoint.
  • Current, legal and unrestricted ability to work in The United States.
  • Ability to work on nights, weekends and holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.

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