Front Desk Representative

3 hours ago


Nashville, Tennessee, United States Arbor Lodging Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Indigo Nashville @ the Countrypolitan. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Register guests in a friendly and efficient manner
  • Assist with taking reservations, pre-registrations, and room blocking
  • Provide guests with information on local attractions, dining, and shopping options
  • Resolve guest issues and concerns in a professional and courteous manner
  • Process payments and handle cash, checks, and credit card transactions
  • Upsell additional facilities and services to enhance the guest experience
  • Perform all check-out tasks and ensure accurate accounting of guest transactions
Requirements
  • High school diploma or equivalent required
  • Hotel front desk experience preferred
  • Experience with hotel reservations software and Microsoft Windows
  • Excellent communication and organizational skills
  • Positive and upbeat demeanor
  • Ability to work in a fast-paced environment and multitask
  • Ability to stand for 8 hours at a time and lift 20 lbs. on occasion
Benefits
  • Competitive salary and annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available

Arbor Lodging Management is an equal opportunity employer and complies with all applicable laws prohibiting discrimination in employment.



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