Front Desk Representative
3 hours ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Indigo Nashville @ the Countrypolitan. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Register guests in a friendly and efficient manner
- Assist with taking reservations, pre-registrations, and room blocking
- Provide guests with information on local attractions, dining, and shopping options
- Resolve guest issues and concerns in a professional and courteous manner
- Process payments and handle cash, checks, and credit card transactions
- Upsell additional facilities and services to enhance the guest experience
- Perform all check-out tasks and ensure accurate accounting of guest transactions
- High school diploma or equivalent required
- Hotel front desk experience preferred
- Experience with hotel reservations software and Microsoft Windows
- Excellent communication and organizational skills
- Positive and upbeat demeanor
- Ability to work in a fast-paced environment and multitask
- Ability to stand for 8 hours at a time and lift 20 lbs. on occasion
- Competitive salary and annual review with increase potential
- 401k program with company match
- Additional benefits may be available
Arbor Lodging Management is an equal opportunity employer and complies with all applicable laws prohibiting discrimination in employment.
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