Front Desk Representative

2 days ago


Nashville, Tennessee, United States Hotel Resource Full time

Front Desk Agent Role Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As the face of our hotel, you will be responsible for providing exceptional hospitality experiences to our guests.

Key Responsibilities:

  • Provide efficient and courteous assistance to guests, ensuring a high level of service and hospitality.
  • Maintain accurate records of guest charges, payments, and cash handling procedures.
  • Handle guest mail and messages with discretion and professionalism.
  • Stay knowledgeable about hotel brand programs and services.
  • Communicate effectively with various departments and management on guest comments and concerns.
  • Respond promptly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Ensure full knowledge of hotel safety and emergency procedures.

Benefits:

  • Competitive wages
  • Medical, dental, and vision insurance plans
  • Free life insurance plans
  • Short-term and long-term disability options
  • Matched 401(k) options after one year of employment
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training and development opportunities

About Concord Hospitality

We are proud to be an EEO employer and offer a fun and dynamic work environment. If you are seeking a challenging role where you can grow and develop your skills, we encourage you to apply.



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