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Front Desk Representative

2 months ago

Nashville, Tennessee, United States Westmont Group Full time
Job Summary

The Front Desk Agent is a key member of our hotel team, responsible for delivering exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.

Key Responsibilities
  • Guest Registration: Process guest arrivals, ensuring accurate and efficient registration, and providing personalized service to meet their needs.
  • Front Desk Operations: Manage the front desk area, maintaining a clean and organized environment, and ensuring seamless communication with colleagues and guests.
  • Guest Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services and local attractions.
  • Team Collaboration: Work closely with colleagues to ensure seamless service delivery, and contribute to a positive and supportive team environment.
Requirements
  • Previous Hospitality Experience: A background in hospitality is preferred, but not required.
  • Excellent Communication Skills: Ability to effectively communicate with guests and colleagues, using positive and clear language.
  • Problem-Solving Skills: Ability to remain calm and composed in emergency situations, and use experienced judgment to resolve guest complaints.
  • Professional Attitude: Demonstrate a positive and professional attitude, maintaining a high level of service quality at all times.
What We Offer

As a Front Desk Agent with Westmont Group, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a fun and inclusive team culture.