Customer Service Representative

1 month ago


Battle Creek, Michigan, United States U-Haul Full time
Customer Service Representative Job Description

U-Haul is seeking a Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need to complete their moves.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, checking fluid levels and performing routine maintenance.
  • Answer customer questions and educate them on U-Haul products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, with certification offered through U-Haul upon employment.
  • Participate in ongoing continuous U-Haul education through U-Haul University.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law.



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