Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide first-level customer service to all customers via phone, email, and in-person interactions.
- Manage internal and external relationships to ensure seamless communication and issue resolution.
- Answer questions and provide explanations regarding insurance coverage, limits, and deductibles.
- Handle agent and policyholder-related paperwork and documentation.
- Maintain a consistent quality and quantity of work at prescribed standards.
Requirements and Qualifications:
- Three years of related work experience, preferably in an insurance agency or call center environment.
- Excellent verbal and written communication skills.
- Ability to operate a personal computer and learn online systems, such as our Hawksoft customer database system.
- Strong interpersonal and multi-tasking skills.
About Us:
At Allen Harmon Insurance Agency, we value our customers and strive to provide exceptional service. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
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