Branch Customer Service Representative

4 weeks ago


Battle Creek, Michigan, United States The Auto Club Group Full time
Job Title: Branch Customer Service Representative

Are you passionate about delivering exceptional customer service and building strong relationships with members? Do you have a knack for sales and a desire to grow your career in a dynamic and supportive environment?

We are seeking a highly motivated and customer-focused Branch Customer Service Representative to join our team at The Auto Club Group. As a key member of our branch team, you will be responsible for providing top-notch service to our members, promoting our products and services, and contributing to the success of our organization.

Key Responsibilities:
  • Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Promote our products and services to members, identifying opportunities to increase sales and revenue.
  • Work collaboratively with other branch team members to achieve sales and service goals.
  • Develop and maintain strong relationships with members, understanding their needs and preferences.
  • Stay up-to-date on our products and services, providing accurate and timely information to members.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales and service goals.
  • Basic mathematical calculations and accuracy with handling cash and credit transactions.
What We Offer:
  • Competitive hourly wage and annual bonus potential.
  • Excellent benefits package, including medical, dental, and vision insurance.
  • Paid time off, company-paid holidays, and floating holidays.
  • Tuition assistance program and professional certification reimbursement.
  • Discounts on AAA products and services.

At The Auto Club Group, we are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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