Guest Relations Specialist II
1 week ago
Join the Belmond Family
Position: Guest Service Agent II
Location: United States
Department: Front Office & Guest Relations
Employment Type: Full-time
Experience Level: Associate
Overview:
At El Encanto, A Belmond Hotel, we pride ourselves on providing an exceptional experience that reflects the charm and elegance of Santa Barbara. Our property features beautifully restored California-style suites and bungalows set amidst lush gardens, offering breathtaking views of the Pacific Ocean.
We are looking for a dedicated Guest Service Agent II who will play a vital role in ensuring our guests enjoy a seamless and memorable stay. This position involves managing guest room reservation requests with precision and warmth, while also facilitating effective communication through our main hotel line.
Key Responsibilities:
- Accurately process guest room reservations and special requests.
- Efficiently transfer calls to the appropriate departments.
- Provide guests with information about the hotel and local attractions.
- Maintain a high standard of customer service through effective telephone interactions.
Qualifications:
The ideal candidate will possess:
- Proven experience in a luxury hotel environment, particularly in telephone communication.
- Strong attention to detail and a commitment to excellence.
- Ability to accurately input reservation details into our property management system.
- Knowledge of the local area to assist guests with directions and recommendations.
- Fluency in English and proficiency in basic math calculations.
- Familiarity with hotel software such as Opera PMS and GoConcierge is preferred.
Benefits:
El Encanto offers a comprehensive benefits package, including:
- Medical, dental, and vision coverage.
- Basic life and AD&D insurance, along with short-term disability.
- Paid time off and sick leave.
- A 401(k) plan with company matching.
- Employee assistance programs.
- Complimentary meals in the cafeteria and discounts on various services.
Additionally, our Discovering Belmond program allows team members to enjoy complimentary accommodations at any Belmond hotel while traveling, along with discounted rates for various experiences.
We look forward to welcoming you to our team
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