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Guest Service Agent II

2 months ago

Santa Barbara, California, United States Belmond El Encanto Full time

Job Summary

We are seeking a highly skilled Guest Service Agent II to join our team at Belmond El Encanto. As a key member of our Front Office & Guest Relations department, you will be responsible for delivering exceptional guest experiences and ensuring seamless reservation processing.

Key Responsibilities

  • Accurately take and process guest room reservation requests
  • Efficiently transfer calls to the appropriate departments or individuals
  • Provide warm and welcoming service to guests, ensuring their stay is memorable and enjoyable
  • Utilize hotel software, such as Opera PMS and GoConcierge, to manage reservations and guest information
  • Stay knowledgeable about the hotel and surrounding areas to provide effective directions and recommendations

Requirements

  • Proven effectiveness in telephone interaction and customer service
  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Fluency in English and basic math calculations
  • Computer experience with hotel software and systems

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Discounts on food and beverage, spa treatments, and retail boutique items
  • Complimentary accommodation and travel benefits through the Discovering Belmond program