Guest Services Representative

7 days ago


Santa Barbara, California, United States Cottage Health Full time

Job Summary

Cottage Health is seeking a skilled and courteous Hospital Ambassador to provide exceptional service to our patients and guests. As a key member of our team, you will be responsible for creating a warm and welcoming environment in our lobbies and public areas.

Key Responsibilities

  • Provide concierge services to patients and guests, including answering questions, providing directions, and assisting with special requests.
  • Serve as a greeter and navigator, ensuring that patients and guests have a smooth and efficient experience.
  • Contribute to the development and implementation of service enhancement programs, such as the Benefactor/Special Guest program and the Sleep Room Program.
  • Work collaboratively with the admitting staff and other hospital departments to ensure seamless communication and service delivery.
  • Participate in census-driven scheduling flexibility, including additional/fewer shifts, holiday coverage, floating, on-call shifts, weekend coverage, and shift rotations.

Requirements

  • High School Diploma or Equivalent Certificate (minimum); 2 years of general college coursework (preferred).
  • Intermediate computer skills, including Excel, Word, and 35 wpm (minimum); intermediate user of MS Outlook (preferred).
  • Basic knowledge of medical terminology and hospital services.
  • Bilingual skills (preferred).
  • 2 years of front-of-the-house or guest service-related experience (minimum); service experience at a four-diamond property or higher within less than 24 months of hire (preferred).


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