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Hospitality Service Representative II

2 months ago

Santa Barbara, California, United States Belmond El Encanto Full time

Join the Belmond Family

Position: Guest Service Agent II

Location: United States

Department: Front Office & Guest Relations

Employment Type: Full-time

Experience Level: Associate

Overview:

At El Encanto, A Belmond Hotel, we pride ourselves on providing an exquisite experience that reflects the charm and elegance of our surroundings. Our property features beautifully designed suites and bungalows nestled within stunning gardens, offering breathtaking views. We are currently seeking a dedicated Guest Service Agent II who will play a vital role in ensuring our guests enjoy a seamless and memorable stay.

Key Responsibilities:

  • Accurately manage and process guest room reservation requests.
  • Deliver exceptional customer service by warmly transferring calls to the appropriate departments.
  • Provide knowledgeable assistance regarding hotel amenities and local attractions.

Qualifications:

The ideal candidate will have:

  • Demonstrated success in telephone communication, ideally within a luxury hospitality environment.
  • A strong attention to detail and a commitment to delivering excellence.
  • Proficiency in inputting reservation details into property management systems.
  • Fluency in English and strong mathematical skills.
  • Familiarity with hotel software such as Opera PMS and GoConcierge is preferred.

Benefits:

We offer a comprehensive benefits package that includes:

  • Medical, dental, and vision coverage.
  • Life insurance and short-term disability benefits.
  • Paid time off and sick leave.
  • A 401(k) plan with company matching.
  • Complimentary meals and discounts on various services.
  • Exclusive accommodation benefits at Belmond properties for leisure travel.

Join us in creating unforgettable experiences for our guests.