Hotel Front Desk Associate

3 weeks ago


Orlando, Florida, United States Orlando Hotel LLC Full time

Job Title: Hotel Front Desk Associate

Overview

We are seeking a skilled individual to work as a Hotel Front Desk Associate. This role involves interacting with guests, ensuring they have an excellent stay experience.

About the Role:

  • Greet and Check-In Guests: Register and assign rooms to guests upon arrival, ensuring a smooth check-in process.
  • Reservations Management: Confirm phone and online reservations to ensure seamless guest accommodations.
  • Guest Support: Respond promptly to guest needs, requests, and complaints in a professional and courteous manner.
  • Cash Handling: Collect payment from departing guests, maintaining accurate records of financial transactions.
  • Record Keeping: Maintain accurate records of occupied rooms and guests, facilitating efficient room assignments and guest communication.
  • Team Collaboration: Share relevant guest information with designated departments, promoting effective communication and teamwork.

Requirements:

  • Previous experience in customer service, front desk service, or related fields is preferred.
  • Able to build rapport with guests and establish trust.
  • Strong organizational skills to manage multiple tasks simultaneously.
  • Excellent written and verbal communication skills to effectively interact with guests and colleagues.

Salary: $40,000 - $60,000 per year, depending on experience.


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