Front Desk Representative

3 weeks ago


Orlando, Florida, United States Caribe Royale Full time
Job Overview: We are seeking a Front Desk Agent to join our team at Caribe Royale. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Responsibilities:
  • Welcome and check-in guests in a professional and personalized manner.
  • Process payments and assist with guest billing policies.
  • Resolve guest concerns and issues promptly and efficiently.
  • Maintain a high level of knowledge about our resort's amenities and services.
  • Assist with special requests and coordinate future visits.

Requirements:
  • High school diploma or equivalent required; bachelor's degree in hospitality management preferred.
  • Previous experience in a hotel or resort front desk position is essential.
  • Excellent communication and problem-solving skills.
  • Able to work flexible schedules, including holidays and weekends.

Estimated Salary Range: $40,000 - $60,000 per year, based on location and experience.

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