Front Desk Associate

3 days ago

Erie, Pennsylvania, United States J. L. Nick & Associates, Inc. Full time
Job Title: Front Desk Associate

Join our team at J. L. Nick & Associates, Inc. as a Front Desk Associate and contribute to the success of our client, the Multi-cultural Health Evaluation Delivery System.

Job Summary:

We are seeking a highly organized and detail-oriented Front Desk Associate to provide exceptional support to our patients and staff. As a key member of our team, you will be responsible for managing the front desk operations, ensuring a smooth and efficient patient experience.

Responsibilities:
  • Administrative Duties:
    • Welcoming patients and visitors, and ensuring a positive first impression.
    • Answering and directing phone calls, taking messages, and troubleshooting issues.
    • Checking patients in, verifying demographics, and confirming insurance information.
    • Collecting co-payments and documenting them accordingly.
    • Checking-out patients and scheduling follow-up appointments.
    • Maintaining communication with clinical staff to add patients with urgent medical concerns to the schedule.
    • Gathering and sending requested medical records.
    • Assisting with in-clinic and external interpretation.
  • Safety and Company Values:
    • Adhering to safety, infection control, and patient confidentiality policies.
    • Ensuring the six domains of healthcare quality are met during each patient visit.
    • Treating all individuals with respect and dignity, consistent with MHEDS' values.
Requirements:
  • A high school diploma or equivalent is required.
  • Proficiency in computer processing and general office skills.
  • Ability to learn new tasks and work effectively in a multicultural workforce environment.
  • Must be able to speak and write in English; additional language capabilities are a plus.
Work Environment:

The office and clinical areas are well-illuminated, climate-controlled, and indoor spaces. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood-borne pathogens.

Interested candidates should submit their resume for consideration.

J. L. Nick & Associates, Inc. and MHEDS are equal opportunity employers.

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