Front Desk Guest Service Associate

3 weeks ago


Erie, Pennsylvania, United States Red Roof Inns, Inc. Full time
Front Desk Guest Service Representative Job Description

The Front Desk Guest Service Representative is a vital member of our hotel team, responsible for delivering exceptional guest experiences. This role requires a friendly, outgoing, and professional individual who can provide top-notch service to our guests.

Main Responsibilities:

  • Answer guest questions and resolve complaints in a timely and professional manner
  • Manage guest reservations, check-ins, and check-outs
  • Process payments and handle financial transactions
  • Provide recommendations for local activities and restaurants
  • Answer phone calls and respond to guest inquiries

Requirements:

  • Legally authorized to work in the United States
  • 17 years or older

Preferred Qualifications:

  • Previous customer service experience
  • Basic computer skills and knowledge of hotel software

What We Offer:

  • A competitive hourly rate of $9-$12 based on experience
  • A fun and dynamic work environment
  • Opportunities for professional growth and development

Red Roof Inns, Inc. is an equal opportunity employer.



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