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Front Desk Coordinator

2 months ago

Erie, Pennsylvania, United States J. L. Nick & Associates, Inc. Full time
Job Title: Front Desk Associate

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at J. L. Nick & Associates, Inc. and MHEDS. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Responsibilities:
  • Administrative Duties: Greet patients and visitors, answer phone calls, screen and distribute calls, take messages, and troubleshoot problems.
  • Patient Check-in and Check-out: Verify patient demographics, confirm insurance, collect co-payments, and schedule follow-up appointments.
  • Scheduling and Communication: Schedule patients, maintain communication with clinical staff, and inform patients of clinician delays.
  • Record Management: Gather and send medical records, insurance information, and specialty provider requests.
  • Team Support: Assist clinical staff with reviewing care gap lists and scheduling related appointments.
Requirements:
  • Education: High school diploma or GED required.
  • Skills: Proficient in computer processing and general office skills.
  • Language: Fluent in English; additional language capabilities a plus.
Work Environment:

Our office is a well-illuminated, climate-controlled indoor area with some exposure to hazards typical to a medical office environment. Protective clothing and equipment are provided and required to be worn in potential exposure situations.

If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.