Front Desk Representative

2 weeks ago


Erie, Pennsylvania, United States New Castle Hotels Full time
Job Title: Front Desk Agent

Join New Castle Hotels as a Front Desk Agent and be the first point of contact for our guests. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise during their stay.

Key Responsibilities:
  • Provide warm and welcoming service to guests, ensuring a positive first impression of our hotel.
  • Handle guest inquiries and resolve any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, including handling payments and issuing room keys.
  • Maintain accurate records of guest stays, including room assignments and special requests.
  • Collaborate with other hotel staff to ensure seamless guest experiences.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift up to 20 pounds and stand for long periods.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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