Front Desk Associate
2 months ago
We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at J. L. Nick & Associates, Inc. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Administrative Support
- Provide exceptional customer service to patients and visitors, ensuring a positive and welcoming experience.
- Manage incoming phone calls, screen and distribute calls, take messages as necessary, and troubleshoot problems.
- Verify patient demographics and insurance information, collect co-payments, and document accordingly.
- Schedule appointments, maintain communication with clinical staff, and add patients with urgent medical concerns to the schedule.
- Assist with in-clinic and external interpretation for multilingual patients.
- Safety and Compliance
- Adhere to safety, infection control, patient confidentiality, and related policies and procedures.
- Company Values
- Ensure the six domains of healthcare quality are met during each patient visit: patient safety, effectiveness, patient-centered, timeliness, efficiency, and equity.
- Treat all supervisors, co-workers, direct reports, patients, and other internal or external individuals with respect and dignity.
- A high school diploma or equivalent is required.
- Proficient in computer processing and general office skills.
- Ability and willingness to learn new tasks as required.
- Experience in a healthcare setting is helpful but not required.
- Must be able to work effectively within a multicultural workforce environment.
- Must be able to speak and write in English; additional language capabilities are a plus.
The office and clinical areas are well-illuminated, climate-controlled, indoor spaces. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood-borne pathogens, chemical exposures, fire, mechanical, and electrical hazards. Protective clothing and equipment are provided and required to be worn in potential exposure situations.
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Erie, Pennsylvania, United States J. L. Nick & Associates, Inc. Full timeJob Title: Front Desk AssociateJoin our team at J. L. Nick & Associates, Inc. as a Front Desk Associate and contribute to the success of our client, the Multi-cultural Health Evaluation Delivery System.Job Summary:We are seeking a highly organized and detail-oriented Front Desk Associate to provide exceptional support to our patients and staff. As a key...
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Front Desk Associate
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Erie, Pennsylvania, United States J. L. Nick & Associates, Inc. Full time{"Job Title": "Front Desk Associate", "Job Summary": "We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at J. L. Nick & Associates, Inc.As a Front Desk Associate, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient...
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