Front Desk Associate

2 months ago


Erie, Pennsylvania, United States J. L. Nick & Associates, Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at J. L. Nick & Associates, Inc. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Administrative Support
    • Provide exceptional customer service to patients and visitors, ensuring a positive and welcoming experience.
    • Manage incoming phone calls, screen and distribute calls, take messages as necessary, and troubleshoot problems.
    • Verify patient demographics and insurance information, collect co-payments, and document accordingly.
    • Schedule appointments, maintain communication with clinical staff, and add patients with urgent medical concerns to the schedule.
    • Assist with in-clinic and external interpretation for multilingual patients.
  • Safety and Compliance
    • Adhere to safety, infection control, patient confidentiality, and related policies and procedures.
  • Company Values
    • Ensure the six domains of healthcare quality are met during each patient visit: patient safety, effectiveness, patient-centered, timeliness, efficiency, and equity.
    • Treat all supervisors, co-workers, direct reports, patients, and other internal or external individuals with respect and dignity.
Requirements
  • A high school diploma or equivalent is required.
  • Proficient in computer processing and general office skills.
  • Ability and willingness to learn new tasks as required.
  • Experience in a healthcare setting is helpful but not required.
  • Must be able to work effectively within a multicultural workforce environment.
  • Must be able to speak and write in English; additional language capabilities are a plus.
Work Environment

The office and clinical areas are well-illuminated, climate-controlled, indoor spaces. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood-borne pathogens, chemical exposures, fire, mechanical, and electrical hazards. Protective clothing and equipment are provided and required to be worn in potential exposure situations.


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