Inside Sales/Patient Communications Coordinator

7 hours ago

Houston, Texas, United States Vitalus Health LLC Full time
Job Summary

Vitalus Health LLC is seeking a highly motivated and results-driven Inside Sales/Patient Communications Coordinator to join our dynamic team. As a key member of our sales and marketing team, you will be responsible for driving revenue growth, leading patient engagement, and making a meaningful impact in the healthcare industry.

In this role, you will have the opportunity to work with a purpose-driven company that provides innovative technology solutions to improve people's lives. You will be empowered to change lives and increase revenue by an average of 18 years in a rapidly growing health technology company.

As an Inside Sales/Patient Communications Coordinator, you will be responsible for:

  • Generating multiple outbound calls and answering inbound phone calls from prospective and existing customers to patients (100+ calls per day) to identify product/service solutions based on patient/physician needs.
  • Converting patient needs into qualified leads and eventual revenue-generating business development opportunities.
  • Prompting customers with appropriate questions and actively noting their needs into call log format; identifying specific questions or issues as sales/penetration opportunities.
  • Documenting customer information accurately in record-keeping systems in an accurate and consistent manner, while meeting company and Medicare/HIPAA requirements and guidelines.
  • Developing and exercising working knowledge of the product/service suite of offerings to accurately assess customer needs of various prospects. Articulating the differentiating features of various products/services and facilitating the customer selection process based on specific needs.
  • In a self-manageable environment, placing necessary outbound follow-up calls to prospective customers or to current customers to review products/services.
  • Meeting inside sales targets: quotas, attendance, and applicable performance criteria.
  • Maintaining consistent and ongoing contact with the team by coaching, training, and mentoring as needed.
  • Engaging in management calls with patients to support the team by understanding patient needs and offering solutions.
  • Providing excellent patient/customer service and managing professional follow-up and patient engagement with a continuous care approach.
  • Coordinating with physicians and various referral sources to ensure continuity of care.
  • Assisting other outside business development team members with prospecting efforts.

Requirements:

  • Maintaining a dependable attendance record and adhering to company standards.
  • Managing projects efficiently and communicating effectively.
  • Cooperating with co-workers, customers, and private, public, and government entities.
  • Cross-training and backing up other necessary departments.
  • Bachelor's Degree or equivalent work experience.
  • Tech-savvy and able to use various call center phone and video software.
  • Exhibiting excitement by making outbound calls to change people's lives each day. Empathic, yet persuasive and goal-oriented.
  • Self-motivated and self-directed. Eager to grow professional career by reaching and exceeding goals.
  • Ability to overcome objections by being quick-witted and providing immediate solutions to emphasize the importance of being well.
  • 1-2+ years with inside sales in a heavy call center and healthcare experience is preferred and a plus.
  • Diagnostics and/or DME and call center experience are preferred and a plus.
  • A high level of accuracy and attention to detail are also vital.
  • Strategic thinking, accountability, and time management skills.

Why Choose Vitalus Health LLC?

Vitalus Health LLC is a fun, family-type environment dedicated to a clear vision for our organization. We have experienced significant growth and development regionally in our sleep well, breathe well, and be well technology healthcare solution. Our mission is to improve the quality of life with health. When sleeping, breathing, thinking, and feeling good are seen as vital, physicians and patients can strengthen the powerful and crucial value of their health. We are powered by an exceptional and passionate team whose responsibility is to help those at risk with the most under-diagnosed issue in the world, which is insomnia and Sleep Apnea.

We offer a competitive compensation package that encompasses both a reliable base salary and an electrifying commission structure. We believe in recognizing and rewarding your efforts, which is why our base salary ensures financial stability while the commission component adds an exciting element of performance-driven earnings. As you meet and exceed your targets, you'll witness your income soar to new heights, making each achievement a thrilling step towards financial success. This is your opportunity to embrace a role that offers both stability and the exhilaration of unlimited earning potential. Benefits include insurance (medical, dental, vision, life), PTO, remote work opportunities, and 7 paid holidays. Basic life insurance is paid for by the company.

Working Conditions

This position is based in our downtown Houston, TX corporate office. Remote and/or hybrid positions are available to highly qualified and experienced individuals. Most of the work is performed at the Corporate Houston office, or occasionally in a remote setting where there are minimal distractions. The majority of tasks, projects, and communication with patients, customers, peers, and supervisors will be completed in person when possible, and/or using a computer, video technology, and phone. While this role will require minimal physical exertion, long periods of sitting, standing, and typing may be required.

PLEASE NOTE: Although this is a full-time position (40 hours per week), extended hours and evenings are typical based on job demands.

COVID-19 considerations:

The safety of our team is crucial, and we follow CDC requirements. We practice as essential workers with daily health monitoring for COVID-19.

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