Inside Sales Representative

2 days ago


Houston, Texas, United States Utex Industries, Inc. Full time
Job Summary

We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Utex Industries, Inc. As an Inside Sales Representative, you will be responsible for generating new business opportunities with existing customers while building and maintaining customer relationships through exceptional customer service.

Key Responsibilities
  • House Account Management:
    • Manage customer feedback and complaints
    • Review contracts and ensure compliance with UTX-CUS-OP-72
    • Initiate and follow up on customer complaints
    • Provide written complaint resolutions to customers
    • Create and follow up on Return Merchandise Authorizations (RMAs)
    • Communicate with customers on RMA resolutions
    • Participate in customer-related problem-solving activities
    • Initiate all credit memo requests
  • Quoting:
    • Retrieve and review customer requests for quotes (RFQs)
    • Confirm capabilities with Engineering
    • Review customer specifications, drawings, and requirements
    • Request additional information from customers as needed
    • Submit requirements to MEG/Engineering for costs
    • Work with Planning/Production Control on lead times for quotes
    • Calculate GM/Sales Pricing on House/Prospect Accounts
    • Enter formal quotes in Avante
    • Submit quotes to customers
    • Quote follow-up
  • House Account Growth & Prospecting New Accounts:
    • Make a minimum of 24 sales calls per day
    • Review current House Account business and evaluate growth potential
    • Attain additional contacts with House Accounts
    • Import contact information into CRM
    • Seek opportunities with new customers through research
    • Educate House Accounts and Prospect Accounts on Utex capabilities
    • Maintain activity records
    • Report weekly updates to management
    • Attend in-person customer meetings as needed
Requirements
  • High school diploma or GED
  • Associate's Degree or two (2) years of college or five (5) or more years of inside industrial sales experience or equivalent work experience preferred
  • Basic Word and Excel skills
  • Ability to handle confidential information
  • Ability to interact with customers in a professional manner
  • Ability to work independently or as a team member
  • Ability to work with a diverse group of people
  • Effective organizational and time management skills
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Good communication skills; verbal and written
Physical Demands
  • Moderate walking and climbing
  • Physically able to conduct inspections and carry equipment used for inspections
  • Ability to lift up to 25 pounds at a time
  • Regular, predictable attendance required
Work Environment

This is a full-time position, and the hours of work and days are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Some limited travel will be required.

Utex Industries, Inc. is an equal employment opportunity employer and shall make all employment-related decisions without regard to race, color, national origin, ancestry, religion, creed, age, sex, sexual orientation, marital status, military or veteran status, and/or any other status or condition protected by applicable federal, state, or local law.



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