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Inside Sales Specialist
2 months ago
Core Group Resources is a premier recruitment firm in the United States.
Founded by a graduate of a service academy with offshore experience, our expertise in the marine offshore sector, finance, IT, renewables, and non-profit sectors for executive search, staffing, and expertise identification is unparalleled.
Technical Inside Sales Representative Overview
We are looking for a dedicated Inside Sales Representative who will engage with clients daily to address their needs promptly and effectively.
Key Responsibilities:
- Handle incoming calls for price quotes, purchase orders, order modifications, adjustments, and cancellations from clients, original equipment manufacturers, and distributors.
- Provide product and service quotes to clients and outside sales, entering details into Dynamics 365.
- Assist clients and outside sales in understanding requirements and selecting the appropriate products.
- Utilize a computer and CRT to access customer data, product availability, order status, delivery details, and to modify customer orders.
- Ensure accurate codes are utilized for data retrieval and entry.
- Collaborate closely with production and inventory control to manage the delivery of scheduled shipments for non-stock items required for customer orders.
- Address customer inquiries regarding technical issues, delivery, expediting, returns, and complaints.
- Maintain records of active orders and document changes such as scheduling updates, partial shipments, and credit adjustments.
- Prepare necessary documentation (original purchase orders, invoice copies, and return goods memos) for the accounting department to process credits or debits.
Position Requirements:
- Bachelor's degree in a technical or business field is preferred.
- Minimum of 4 years of experience in customer service or sales, preferably in valves and/or automation within the chemical, oil, or gas industries.
- Possess mechanical and technical aptitude.
- Proficient in MS Office applications (Outlook, Excel, Word, PowerPoint).
