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Front Desk Supervisor

2 months ago

Greenville, South Carolina, United States Crescent Services Full time
About Crescent Services

We are a team of hospitality professionals dedicated to delivering exceptional experiences for our guests. Our associates are the heart of our organization, and we strive to create an environment where they can thrive and grow.

Job Summary

We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at the Hilton Greenville. As a key member of our front office team, you will be responsible for supervising daily operations, maximizing revenues and profits, and ensuring optimal guest satisfaction.

Key Responsibilities
  • Respond to guest requests, needs, and concerns, and accommodate groups to ensure high levels of guest satisfaction and repeat business.
  • Supervise and provide guidance and leadership to Guest Service Agents, communicating effectively both verbally and in writing.
  • Remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
  • Resolve customer complications and complaints by conducting thorough research and determining effective solutions.
  • Perform other job-related duties as assigned.
Requirements
  • Front Desk experience in a full-service hotel and schedule flexibility are preferred.
  • Must be available to work a flexible schedule, including holidays, nights, and weekends.
  • Front Desk Supervisor experience is strongly preferred.
  • Must have the ability to communicate in English and maintain a professional appearance and manner at all times.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
Performance Standards
  • Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.
  • Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.
  • Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures.