Regional Operations Supervisor

2 weeks ago

Lorain, Ohio, United States BrightSpeed Full time

Company Overview

At Brightspeed, we are transforming the way individuals connect, work, and engage by delivering fast and dependable internet services along with an exceptional customer experience across multiple states in the Midwest and South.

Supported by investments from Apollo Global Management, our mission is to expedite the transition from copper to fiber optic technology, enhancing internet service accessibility in rural areas that have historically been overlooked by broadband providers, all while ensuring a top-tier customer experience.

Join our team in realizing this vision by contributing to the design and construction of a premier fiber network and cultivating an unparalleled customer journey.

Position Overview

Brightspeed is in search of a skilled Regional Operations Supervisor to become part of our dynamic team. In this role, you will oversee technicians in designated service regions, ensuring the delivery of high-quality communication services for both residential and business clients. Your leadership will focus on building a knowledgeable, customer-centric team that actively promotes and sells Brightspeed’s offerings while delivering service experiences that surpass customer expectations.

Key Responsibilities:

  • Overseeing daily operations of both outside and inside plant network services, including the management of technicians responsible for installation and maintenance tasks.
  • Acting as the primary liaison between Brightspeed and contractors to address any issues that may arise during construction or maintenance activities.
  • Emphasizing the training, coaching, and development of team members in areas such as new processes, quality standards, customer interaction, safety protocols, expense management, and technical competencies.
  • Leading a team of technicians to meet attendance and performance benchmarks.
  • Representing Brightspeed in interactions with customers and regulatory bodies.
  • Collaborating with union representatives to foster a mutually beneficial working relationship.
  • Recognizing and celebrating team achievements through appropriate rewards and recognition programs.
  • Inspiring continuous improvement and striving for peak performance within the team.

Qualifications:

To be considered for this role, candidates should possess:

  • A bachelor’s degree or equivalent experience.
  • A minimum of 4 years of experience managing teams in a telecommunications technical setting.
  • Proven skills in employee development, including training and mentoring within a unionized environment.
  • Proficiency in computer applications such as Outlook, Excel, Word, and legacy systems.
  • A solid understanding of the installation and maintenance of residential and business services, as well as local network processes.
  • Familiarity with splicing and construction processes in the telecommunications sector.
  • Experience in managing contractor relationships.
  • The ability to work collaboratively with others, establishing rapport and providing customer-focused solutions.
  • Strong organizational skills to manage multiple projects and meet deadlines with minimal supervision.
  • A willingness to collaborate with colleagues to complete job assignments effectively.

Preferred Qualifications:

  • At least 2 years of experience managing teams in a telecommunications technical environment.
  • Experience in the installation, maintenance, and repair of POTS and HSI.

Why Join Brightspeed?

We are committed to modern work practices and have been recognized as a Top Workplace. Our headquarters is designed to support a hybrid workforce, and we prioritize attracting talent from the local area.

We offer competitive compensation and a comprehensive benefits package that promotes overall wellness, including medical, dental, vision, and life insurance, as well as a 401K plan with company matching.

At Brightspeed, diversity, equity, and inclusion are fundamental to our values. We believe that a diverse team enhances our ability to advocate for accessible and high-quality internet services in the communities we serve.

Brightspeed is an Equal Opportunity Employer.

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