Regional Operations Manager
7 days ago
Brightspeed is seeking an experienced Operations Supervisor to manage a team of technicians in specific service areas. As Operations Supervisor, you will be responsible for providing quality residential and business communications services, developing and maintaining a high-performing team, and promoting Brightspeed products and services.
Key Responsibilities- Manage the daily operation of outside and inside plant network services and technicians, including installation and maintenance of residential, business, and central office services.
- Serve as the single point of contact between Brightspeed and contractors to resolve issues arising during the construction and/or maintenance process.
- Develop and implement training programs to enhance employee skills and knowledge, focusing on quality standards, customer contact, safety, expense control, and technical skills.
- Lead a team of technicians who meet attendance and performance standards, and represent Brightspeed with customers and governmental agencies.
- Collaborate with the union to achieve a win-win working relationship, and motivate team members for continuous improvement and achievement of maximum performance.
- Bachelor's degree or equivalent education and experience.
- Previous experience managing teams within a telecom technical environment, with typically 4+ years of experience.
- Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
- Computer skills, including Outlook, Excel, Word, and legacy systems.
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed.
- Working knowledge of the splicing and construction process for the telecommunication industry.
- Working knowledge of contractor relations.
- Ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
- Ability to perform work with minimal supervision, prioritize multiple projects, and perform under pressure.
- Experience negotiating timeframes for completion and meeting critical deadlines.
- Willingness to work with other coworkers to complete job assignments.
- 2+ years of experience managing teams within a telecom technical environment.
- 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
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