Café Operations Supervisor
1 week ago
Company Background
HRC MIAMI is a prominent name in the hospitality industry, renowned for its exceptional service and vibrant atmosphere. With a commitment to excellence, we strive to create memorable experiences for our guests while maintaining the highest standards in our operations.
Role Summary
The Front of House Supervisor plays a pivotal role in supporting the daily operations of our café. This position is essential in ensuring guest satisfaction and driving sales growth while adhering to all operational standards and legal requirements. The Supervisor will collaborate closely with senior management to uphold our brand values and achieve business objectives.
Key Responsibilities
- Act as a mentor and coach to develop team members into brand ambassadors, delivering outstanding customer service.
- Welcome team members at the start of their shifts to foster a positive work environment.
- Provide continuous feedback and support to employees to enhance performance.
- Encourage a positive atmosphere through effective communication and motivation.
- Keep staff informed about restaurant policies and procedures.
- Work with management to assess operational procedures and identify opportunities for improvement.
- Train and empower staff to make informed decisions regarding guest service.
- Monitor employee performance and compliance with established procedures.
- Ensure adherence to safety, sanitation, and security protocols.
- Gather and respond to feedback from customers and staff to improve service quality.
- Develop and adjust weekly work schedules based on staffing needs and business trends.
- Maintain a professional demeanor with all stakeholders.
- Uphold ethical standards to protect the company's reputation.
- Implement sustainability initiatives to support environmental efforts.
- Demonstrate a proactive approach to personal and professional development.
This job description outlines the essential functions of the position; it does not encompass all tasks that may be assigned.
Qualifications
Experience and Education
- Minimum of 2 years in a supervisory role within a high-volume, full-service restaurant.
- Strong understanding of food safety and handling practices.
- Previous bartending experience is preferred.
- Experience in training and development is a valuable asset.
Skills
- Creative thinking and the ability to introduce innovative ideas to the team.
- Genuine passion for customer service and hospitality.
- Excellent verbal and written communication abilities.
- Strong business acumen and practical judgment.
- Proficient problem-solving skills with the ability to implement effective solutions.
- Strong listening and communication skills, with proficiency in both spoken and written language.
- Ability to convey complex ideas clearly and effectively to various audiences.
- Experience in presenting information in both individual and group settings.
- Multilingual abilities are advantageous; fluency in English is required.
- Lead by example, embodying the company’s core values and principles.
- Ensure food and beverage quality meets company standards.
- Maintain appropriate management coverage across all front-of-house operations.
Physical Requirements
- Ability to navigate through the café and corporate office, standing, walking, kneeling, and bending for extended periods.
- Capacity to sit for prolonged durations.
- Ability to perform repetitive movements with arms, hands, and wrists.
- Effective verbal communication and auditory perception.
- Manual dexterity and hand-eye coordination for various tasks.
- Ability to lift, push, pull, or carry objects weighing up to 10 pounds.
- Capability to perform rotational movements of body parts.
- Tolerance for exposure to varying temperatures, chemicals, and noise levels.
- Willingness to travel for business purposes as needed.
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