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Coffee Shop Supervisor

2 months ago

Miami, Florida, United States The Cafe Group LLC Full time
Job Opportunity: Coffee Shop Supervisor

Job Summary

  • Oversee and coordinate the activities of café staff members.

Main Responsibilities

  • Deliver exceptional customer service by welcoming and assisting patrons.
  • Guide and manage team members in sales, stock management, and customer relations.
  • Ensure that customers receive high-quality service and products.
  • Monitor inventory levels and initiate reorders as needed.
  • Delegate tasks to employees and uphold safety standards.
  • Verify product pricing and presentation.
  • Authorize transactions and manage returns.
  • Develop and enforce company policies and procedures.
  • Collaborate with management to boost sales and grow the business.

Job Requirements

  • Prior experience in a supervisory role.
  • Servsafe certification or equivalent qualification.
  • High School diploma or equivalent education.

Skills

  • Strong critical thinking and problem-solving skills.
  • Excellent customer service focus.
  • Effective team management abilities.
  • Proficient time management skills.
  • Sound judgment and decision-making capabilities.
  • Ability to provide clear instructions.