Housekeeping Operations Supervisor
1 week ago
Job Overview
The Housekeeping Operations Supervisor plays a vital role in overseeing the daily activities of the rooms division, ensuring that all operations run smoothly and efficiently. This position is dedicated to enhancing both guest and employee satisfaction while optimizing the financial performance of the department. The supervisor will ensure adherence to established standards and procedures, leading a dedicated team towards achieving property objectives.
Candidate Qualifications
Education and Experience
- High school diploma or equivalent; 4 years of experience in guest services, front desk, housekeeping, or a related field. OR
- A 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar discipline; 2 years of experience in guest services, front desk, housekeeping, or a related field.
Key Responsibilities
Leading the Housekeeping Team
- Ensures that departmental goals are effectively communicated to the team, focusing on guest satisfaction and productivity.
- Fosters a workplace culture that promotes motivation, empowerment, teamwork, and a commitment to service excellence.
- Analyzes employee and guest satisfaction metrics and formulates strategies to enhance performance in identified areas.
- Confirms that team members possess the necessary skills to meet expectations.
- Demonstrates leadership through self-assurance, energy, and enthusiasm.
- Guides team members in understanding and meeting guest needs and expectations.
Overseeing Room Operations
- Assists in the management of all operational aspects within the rooms division.
- Implements property-specific recovery strategies as needed.
- Communicates guest satisfaction results, including feedback from comment cards and letters.
- Takes proactive measures to address employee concerns.
- Maintains professionalism and courtesy in all interactions with staff.
Enhancing Guest Experience
- Comprehends the brand's service ethos.
- Delivers exceptional customer service to all guests.
- Aims to consistently improve both guest and employee satisfaction.
- Proactively addresses guest concerns to ensure satisfaction.
- Maintains professionalism and courtesy in all guest interactions.
- Responds promptly to requests from the customer service department.
Financial Management
- Assists in conducting the annual Quality audit as required.
- Ensures a robust key control program is in place.
- Reviews financial reports and performance data to assess productivity.
- Strives to enhance the financial outcomes of the department.
Human Resources Functions
- Participates in the recruitment and selection process.
- Receives hiring recommendations from team leaders.
- Ensures comprehensive orientations for new team members.
- Encourages employee feedback and reviews satisfaction results.
- Ensures fair and consistent application of property policies.
- Recognizes and celebrates team member achievements.
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