Housekeeping Operations Supervisor

1 week ago


Miami, Florida, United States Marriott International Full time

Job Overview

The Housekeeping Operations Supervisor plays a vital role in overseeing the daily activities of the rooms division, ensuring that all operations run smoothly and efficiently. This position is dedicated to enhancing both guest and employee satisfaction while optimizing the financial performance of the department. The supervisor will ensure adherence to established standards and procedures, leading a dedicated team towards achieving property objectives.

Candidate Qualifications

Education and Experience

  • High school diploma or equivalent; 4 years of experience in guest services, front desk, housekeeping, or a related field. OR
  • A 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar discipline; 2 years of experience in guest services, front desk, housekeeping, or a related field.

Key Responsibilities

Leading the Housekeeping Team

  • Ensures that departmental goals are effectively communicated to the team, focusing on guest satisfaction and productivity.
  • Fosters a workplace culture that promotes motivation, empowerment, teamwork, and a commitment to service excellence.
  • Analyzes employee and guest satisfaction metrics and formulates strategies to enhance performance in identified areas.
  • Confirms that team members possess the necessary skills to meet expectations.
  • Demonstrates leadership through self-assurance, energy, and enthusiasm.
  • Guides team members in understanding and meeting guest needs and expectations.

Overseeing Room Operations

  • Assists in the management of all operational aspects within the rooms division.
  • Implements property-specific recovery strategies as needed.
  • Communicates guest satisfaction results, including feedback from comment cards and letters.
  • Takes proactive measures to address employee concerns.
  • Maintains professionalism and courtesy in all interactions with staff.

Enhancing Guest Experience

  • Comprehends the brand's service ethos.
  • Delivers exceptional customer service to all guests.
  • Aims to consistently improve both guest and employee satisfaction.
  • Proactively addresses guest concerns to ensure satisfaction.
  • Maintains professionalism and courtesy in all guest interactions.
  • Responds promptly to requests from the customer service department.

Financial Management

  • Assists in conducting the annual Quality audit as required.
  • Ensures a robust key control program is in place.
  • Reviews financial reports and performance data to assess productivity.
  • Strives to enhance the financial outcomes of the department.

Human Resources Functions

  • Participates in the recruitment and selection process.
  • Receives hiring recommendations from team leaders.
  • Ensures comprehensive orientations for new team members.
  • Encourages employee feedback and reviews satisfaction results.
  • Ensures fair and consistent application of property policies.
  • Recognizes and celebrates team member achievements.


  • Miami, Florida, United States Marriott International Full time

    Job OverviewThe Housekeeping Operations Supervisor plays a vital role in overseeing the daily functions of the rooms division, ensuring that all staff are effectively managed and that operations run smoothly. This position is focused on enhancing both guest and employee satisfaction while optimizing the financial success of the department. Compliance with...


  • Miami, Florida, United States Marriott International Full time

    Job OverviewThe Housekeeping Operations Supervisor plays a vital role in overseeing the daily functions of the rooms division, ensuring that all operations run smoothly and efficiently. This position is dedicated to enhancing both guest and employee satisfaction while optimizing the financial outcomes of the department. The supervisor will ensure adherence...


  • Miami, Florida, United States Marriott International Full time

    Job OverviewThe Housekeeping Operations Supervisor plays a crucial role in overseeing the daily activities of the rooms division, ensuring that all operational tasks are executed efficiently while managing the team effectively. The focus is on enhancing both guest and employee satisfaction while optimizing the financial performance of the department. This...


  • Miami, Florida, United States Marriott International Full time

    Job OverviewThe Housekeeping Operations Supervisor plays a crucial role in overseeing the daily functions of the rooms division, ensuring that staff are effectively managed and operations run smoothly. This position is dedicated to enhancing both guest and employee satisfaction while optimizing the financial outcomes of the department. Compliance with...


  • Miami, Florida, United States Schulte Companies Full time

    Job Summary:Schulte Companies is seeking a highly organized and detail-oriented Housekeeping Supervisor to oversee the cleaning operations of our facilities. As a key member of our housekeeping team, you will be responsible for ensuring that all areas of our properties are clean, safe, and well-maintained.Key Responsibilities:Schedule and coordinate cleaning...


  • Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job OverviewKey Responsibilities:The primary objective of this role is to manage and uphold the cleanliness standards of the resort, while continuously seeking ways to enhance operational excellence. The role demands a commitment to providing exceptional service to guests, ensuring that their experiences are uniquely outstanding.Core Duties:Recruit, train,...


  • North Miami Beach, Florida, United States KW Property Management & Consulting Full time

    Job Summary:We are seeking a highly organized and detail-oriented Housekeeping Supervisor to join our team at KW Property Management & Consulting. As a key member of our facilities team, you will be responsible for overseeing the daily operations of our housekeeping department.Key Responsibilities:Supervise and assign tasks to the housekeeping staff to...


  • Miami, Florida, United States Marriott International, Inc Full time

    About the RoleWe are seeking a skilled and detail-oriented Housekeeping Operations Specialist to join our team at Marriott International, Inc. As a key member of our housekeeping team, you will be responsible for maintaining the highest standards of cleanliness and hospitality in our luxury hotel.Key ResponsibilitiesEnsure that all guest rooms and public...


  • Miami Beach, Florida, United States Fisher Island Club Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Manager to join our team at Fisher Island Club. As a key member of our facilities team, you will be responsible for ensuring the highest standards of sanitation, safety, comfort, and aesthetics throughout our club.Key ResponsibilitiesDepartment Leadership: Supervise and manage all...


  • Miami, Florida, United States Four Seasons Full time

    Job Summary:We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our team at Four Seasons. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our hotel rooms and public areas.Key Responsibilities:Coordinate daily housekeeping operations to...


  • Miami Beach, Florida, United States Vensure Employer Services Full time

    About Vensure Employer ServicesWe are a dynamic and forward-thinking company dedicated to providing exceptional service and creating a positive work environment for our employees. Our mission is to deliver outstanding results and exceed our clients' expectations.Job SummaryThe Housekeeping Supervisor is a key member of our facilities team, responsible for...


  • Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job OverviewCore Responsibilities:The primary objective of this role is to supervise and guarantee the immaculate condition of the resort, while continuously seeking to enhance operational standards. Deliver prompt and courteous service to guests, ensuring their experiences are consistently exceptional.Key Duties:Recruit, train, oversee, schedule, develop,...


  • North Miami Beach, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Marriott International Inc. As a Housekeeping Supervisor, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.Key ResponsibilitiesInspect guest rooms and public areas to ensure quality...


  • Miami Beach, Florida, United States Marriott Full time

    Job SummaryAs a key member of our housekeeping team, you will be responsible for overseeing the daily operations of our guest rooms, public spaces, and employee areas. Your primary goal will be to ensure that all areas are clean, well-maintained, and meet the high standards of our luxury brand.Key ResponsibilitiesManage Housekeeping OperationsEnsure...


  • Miami, Florida, United States teamworkonline Full time

    OverviewThis position reports directly to the Event Operations Manager and is responsible for supervision and direction of utility (remove the word utility since it's confusing to electrical/water service)setup and housekeeping staff team and temporary labor employees in their duties of general building cleaning, as well as event room/hall set-ups and...


  • Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job OverviewCore Responsibilities:The primary objective of this role is to manage and uphold the cleanliness standards of the resort, while continuously seeking ways to enhance operational efficiency. It is essential to provide prompt and courteous service to guests, ensuring that their experiences are exceptional.Key Duties:Recruit, train, supervise, and...


  • Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job OverviewCore Responsibilities:The primary role is to manage and guarantee the overall cleanliness of the establishment, while continuously aiming to enhance operational standards. Ensure prompt and courteous service to guests, striving to provide an exceptional experience for all visitors.Key Duties:Recruit, train, supervise, schedule, and evaluate staff...


  • Miami, Florida, United States EAST Miami Full time

    Job OverviewPosition Title: Room AttendantDepartment: HousekeepingReporting To: Director of Housekeeping, Assistant Director of Housekeeping, Floor Supervisor, Housekeeping CoordinatorRole SummaryThe Room Attendant plays a vital role in supporting the Housekeeping Department by ensuring that guest accommodations are maintained to the highest standards. This...

  • Housekeeping Runner

    3 days ago


    Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Runner to join our team at Trump Miami Resort Management LLC. As a Housekeeping Runner, you will play a critical role in maintaining the cleanliness and organization of our resort's guest rooms and public areas.Key ResponsibilitiesCleaning and Maintenance: Clean and maintain all...


  • Miami, Florida, United States EAST Miami Full time

    Job OverviewPosition Title: Room AttendantDepartment: HousekeepingReports To: Director of Housekeeping, Assistant Director of Housekeeping, Floor Supervisor, Housekeeping CoordinatorJob PurposeThe Room Attendant plays a crucial role in supporting the Housekeeping Department's operational success. This position is dedicated to ensuring a welcoming environment...