Student Technology Support Assistant

2 weeks ago


Lawrenceville, Georgia, United States InsideHigherEd Full time

Position Title: Federal Work Study - Technology Helpdesk

Institution: InsideHigherEd

Employment Type: Temporary

Work Schedule: Part-Time

About the Institution

InsideHigherEd is dedicated to fostering an enriching educational environment for students. As a member of our team, you will contribute to a community focused on empowering individuals to reach their academic and professional aspirations. We prioritize the well-being and development of our staff, offering a robust benefits package tailored to support your needs.

Job Overview

The Technology Helpdesk Student Assistant will be responsible for delivering technology support to users within the institution, including faculty, staff, and students. Key responsibilities encompass:

  • Managing and submitting support tickets
  • Providing assistance via phone for technology-related inquiries
  • Resolving login difficulties
  • Troubleshooting connectivity issues
  • And additional support tasks as needed

Essential Qualifications

  • Must possess a Federal Work Study award
  • Must be enrolled in at least 6 credit hours
  • Must maintain good academic standing

Preferred Qualifications

  • Familiarity with the higher education sector
  • Experience in troubleshooting technical issues
  • Strong organizational and time management skills
  • Proficiency in operating within a networked computer environment
  • Knowledge of Microsoft Windows and Office applications
  • Understanding of web browsers and basic computer terminology

Employment Conditions

Employment is contingent upon eligibility to work in the United States. All offers are subject to a background investigation, including a criminal background check.

Equal Opportunity Statement

InsideHigherEd is an equal opportunity employer and does not discriminate on various grounds. For inquiries regarding discrimination, please contact the appropriate office for compliance.



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