Student Technology Support Specialist

2 weeks ago


Lawrenceville, Georgia, United States InsideHigherEd Full time

Job Title: Federal Work Study - IT Support Assistant

Location: Not Specified

Regular/Temporary: Temporary

Full/Part Time: Part-Time

About Us

At InsideHigherEd, we are dedicated to fostering an enriching educational environment. Our team is committed to supporting students in reaching their academic goals while ensuring a positive workplace for our staff. We prioritize the growth and well-being of our employees, offering a robust benefits package tailored to meet diverse needs.

Job Summary

The IT Support Assistant will play a crucial role in providing technical assistance to users, including faculty, staff, and students. Key responsibilities include:

  • Creating and managing support tickets
  • Delivering technology support via phone
  • Assisting with login and access issues
  • Troubleshooting connectivity and network problems

Required Qualifications

  • Must possess a Federal Work Study award
  • Must be enrolled in at least 6 credit hours
  • Must maintain good academic standing

Preferred Qualifications

  • Familiarity with the higher education sector
  • Experience in resolving technical issues
  • Strong organizational and time management skills
  • Proficiency in a networked computing environment
  • Knowledge of Microsoft Windows and Office applications
  • Understanding of web browsers and basic computer terminology

Conditions of Employment

Employment is contingent upon eligibility to work in the United States. All offers are subject to a thorough background check.

Equal Employment Opportunity

InsideHigherEd is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate on any grounds, and inquiries regarding discrimination can be directed to our compliance office.



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