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Classroom Technology Support Assistant
2 months ago
Job Overview
The Classroom Technology Support Assistant plays a crucial role in facilitating the use of classroom and conference technologies, as well as managing digital signage systems. This position is responsible for providing initial support for both hardware and software utilized in educational and meeting environments. Key responsibilities include performing routine maintenance, addressing service requests, managing equipment inventory, assisting with technology enhancements, and executing minor installations or repairs.
Key Responsibilities
- Address service requests and incidents to assist with audio-visual hardware and software across various campus locations.
- Conduct regular maintenance checks on classrooms, conference facilities, and digital signage displays.
- Aid in the organization and upkeep of the equipment inventory.
- Perform installations or repairs on equipment as necessary.
- Assist with audio-visual upgrade initiatives.
- Work collaboratively with full-time IT staff to diagnose and document technical issues.
- Engage in professional development opportunities aimed at enhancing both technological and professional competencies, including communication, customer service, and time management.
Required Qualifications
- Must be enrolled in at least 6 credit hours at Georgia Gwinnett College.
- Must maintain good academic standing throughout the duration of employment.
- Must uphold good conduct standing with the Office of Student Integrity during employment.
- Proven ability to communicate effectively in both written and verbal formats.
- Familiarity with standard software applications such as Microsoft Word, PowerPoint, and Excel.
- Knowledge of common web conferencing tools like Zoom and Microsoft Teams.
- Capability to lift items weighing up to 25 lbs.
- Ability to assist in the relocation of equipment.
- Demonstrated skills in time management.
- Strong customer service orientation.
- Effective problem-solving abilities.
Core Values
The University System of Georgia emphasizes integrity, excellence, accountability, and respect as foundational values. Each member of the USG community is expected to embody and uphold these principles in all endeavors. Further information regarding the USG Core Values and Code of Conduct can be accessed through official channels.
USG also supports the principle of Freedom of Expression as outlined in relevant policies.
