Customer Engagement Specialist
1 week ago
About Us:
Ceramex North America LLC stands as a premier provider in the maintenance of DPF/DOC systems. Addressing emissions service is a significant concern for truck owners, and our component exchange program ensures extended service intervals, reduced regeneration cycles, and enhanced fuel efficiency.
Ceramex is a collaborative venture between SRC Holdings Corporation, based in Springfield, Missouri, and Hexadex Limited from the UK. With over 35 years of experience, SRC Holdings is a leader in the remanufacturing sector in North America, while Hexadex Limited specializes in innovative exhaust and emission solutions for the global heavy diesel market.
Key Responsibilities:- Research industry trends and participate in relevant events to identify innovative business opportunities.
- Engage potential partners to explore and propose business collaborations.
- Communicate with existing and prospective clients to showcase our services and their features.
- Advise customers on products and services tailored to their specific needs.
- Collaborate with various departments to prepare customer quotes, warranties, contract terms, and delivery schedules.
- Analyze market trends, product advancements, and competitor offerings.
- Assess customer preferences to tailor sales strategies effectively.
- Work alongside sales teams to understand client requirements and promote company offerings.
- Coordinate with customers, suppliers, and internal teams to resolve customer issues.
- Provide information about products and services through various communication channels.
- Generate reports on parts usage for customers on a weekly, monthly, and quarterly basis.
- Identify new revenue opportunities and enhance service delivery.
- Safeguard the organization’s interests by maintaining confidentiality.
- Enhance job knowledge through educational opportunities and networking.
- Adhere to safety protocols and utilize personal protective equipment in designated areas.
Qualifications:
- High School Diploma or GED required.
- Preferred: Bachelor’s degree in Business Administration, Industrial Technology, or a related field.
- Two to four years of prior sales experience.
- Two to four years of successful experience in customer relations.
- Strong verbal and written communication skills.
- Professional demeanor and confidence in diverse settings.
- Ability to manage relationships effectively in a team and customer-focused environment.
- Commitment to the company’s safety culture and operational efficiency.
- Effective time management and adaptability skills.
- Reliability and dependability in fulfilling responsibilities.
- Desire for continuous personal and professional development.
- Proficiency in computer applications, including Windows, word processing, spreadsheets, and email.
- Valid driver's license required for travel purposes.
What We Offer:
- Comprehensive health benefits.
- Paid vacation and holidays.
- 5% 401(k) matching.
- Employee ownership model.
- Opportunities for training and career advancement.
- 100% tuition reimbursement.
- Quarterly bonus incentives.
- A positive and engaging company culture.
Our Approach: We foster a culture of ownership, empowering our employees through financial literacy and engagement in our business practices. As a 100% Employee Owned company, our associates share in the success they help create.
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