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Customer Service Representative

2 months ago

Springfield, Missouri, United States Everything Kitchens LLC Full time
Job Description

Everything Kitchens LLC is a leading online kitchenware retailer that has been delivering joy to kitchens since 2002. We are passionate about helping home chefs select the right products with ease and smoothly deliver all their cooking needs from our kitchen to theirs.

Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will play a pivotal role in delivering exceptional customer service by assisting customers with their purchases, managing checkout processes, and coordinating order pickups.

Key Responsibilities:

  • Assisting Customers: Assist customers with their purchases by providing knowledgeable guidance, answering questions, and ensuring a smooth and satisfying shopping experience.
  • Facilitating Immediate Fulfillment of Non-Stocked Showroom Products: Coordinate with warehouse staff to quickly process and fulfill orders for products not displayed on the showroom floor.
  • Managing Checkout Processes: Manage checkout processes by efficiently handling transactions and processing payments.
  • Coordinating Order Pickups: Coordinate order pickups by organizing and communicating with the warehouse team to ensure timely and accurate retrieval of items for customer collection.
  • Reconciling Cash Drawer: Ensure the accuracy of daily transactions by balancing and reconciling the cash drawer at the end of each shift, identifying and resolving any discrepancies.
  • Showroom Product Replenishment: Maintain optimal product availability and presentation by regularly restocking showroom shelves and displays, ensuring items are correctly placed and aligned with inventory levels.
  • Loss Prevention: Implement proactive measures to deter theft and reduce loss by monitoring customer behavior, securing high-value items, and adhering to company policies for handling suspicious activity.
  • Customer Support: Provide support to the Customer Support team by handling customer phone calls, live chats, emails, and Q&A tasks when not engaged in primary showroom duties, ensuring consistent and responsive customer interactions.

Requirements:

  • Comfortable and literate with computers (Windows 10) and mobile devices
  • Ability to handle confidential and sensitive information with utmost integrity and discretion
  • Ability to remain in a stationary position at least 25% of the time during shift (typically up to 8 hours per day)
  • Ability to move throughout the building at least 75% of the time during shift (typically up to 8 hours per day)
  • Ability to move product up to 25 pounds regularly, and occasionally up to 50 pounds (team lift)

Work Environment:

  • Climate-controlled office environment (indoors)
  • Project workload varies throughout the year
  • Experiences constant interruptions and inflexible deadlines
  • Noise level is quiet to moderate

Compensation:

This is a non-exempt role. The starting pay for this role is $18.00/hour, depending on experience.

EEO Statement:

Everything Kitchens LLC is an Equal Opportunity Employer.