Executive Director

3 days ago


Hammond, Louisiana, United States Metro Building Services LLC Full time

Metro Building Services LLC is seeking an experienced and driven Executive Director to lead our Service Department operations in a dynamic and fast-paced environment. The Executive Director will be responsible for overseeing all aspects of the service department, including customer relations, technician management, and inventory control, all while ensuring profitability.

Main Responsibilities:

Customer Relations:

  • Develop new customer leads and actively pursue growth opportunities in the market.
  • Manage customer inquiries, address complaints, and ensure exceptional customer service.
  • Promote the company's services through marketing and sales initiatives.
  • Review preventive maintenance sheets, quote repairs, and send to customers.

Technician Management:

  • Oversee technician workforce, including hiring, training, performance reviews, and fostering a positive team environment.
  • Promote safety practices and ensure technicians follow all safety protocols.
  • Manage service managers, lead technicians, field supervisors, and office staff.

Operations Management:

  • Review work orders and invoices weekly to ensure accurate and timely billing.
  • Manage fleet, including GPS monitoring, vehicle appearance, and truck assignments.
  • Control inventory levels for tools, equipment, and parts to meet department needs.
  • Implement cost control measures to maximize profitability and minimize waste.
  • Assist in determining appropriate labor rates and pricing for services.
  • Assess reports to identify additional revenue opportunities.

Qualifications:

  • Proven experience in business management, preferably in the construction or facilities management industries.
  • Strong leadership skills with the ability to motivate and develop teams.
  • Excellent customer service and communication abilities.
  • Proficient with computer programs and technology.
  • Results-driven with a focus on profitability and business growth.
  • Knowledge of sales, marketing, and business development principles.

Benefits:

  • Competitive Compensation.
  • PTO & Company Holiday Pay.
  • Medical Insurance.
  • Vision Insurance.
  • Dental Insurance.
  • Life Insurance.
  • Disability Insurance.
  • 401(k) with Company Match.


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