Operations Director

3 days ago


Hammond, Indiana, United States Vilgar Property Management Full time
About Vilgar Property Management

Vilgar Property Management is a reputable property management company serving Lake, Porter, and LaPorte counties. We offer comprehensive property management services for property owners, including advertising and marketing, property maintenance and renovations, and financial oversight.

Job Summary

We are seeking an experienced Operations Manager to oversee daily operations activities for Vilgar Property Management and its subsidiaries. This is a full-time position that requires strong leadership and management skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Leadership and Management
    • Manage operations staff to ensure compliance with company policies and procedures.
    • Provide coaching and accountability for performance.
  • Operations Oversight
    • Create KPIs for departments and individuals.
    • Track performance, productivity, and efficiency.
    • Regularly report on performance to company executives.
  • Maintenance and Renovations
    • Manage the bid process for ongoing maintenance and renovation projects.
    • Understand the scope of work to be performed.
    • Solicit bids and obtain approval from owners.
    • Assign work to vendors and oversee the process.
    • Document the process correctly in software systems.
  • Financial Management
    • Oversee cost estimates for repairs and renovations.
    • Process purchase orders and work orders.
    • Document owner payments and receipts for actual expenses.
  • Communication and Reporting
    • Project annual owner returns on properties.
    • Communicate year-over-year performance.
    • Lead weekly team meetings.
  • Problem-Solving and Troubleshooting
    • Troubleshoot and problem-solve on operations issues.
    • Monitor the productivity of the maintenance team.
    • Track repairs and updates to vacant properties.
Requirements
  • 5+ years of management and leadership experience.
  • Previous experience managing maintenance repairs, construction projects, or renovations.
  • Previous experience managing contractors and employees.
  • Strong verbal and written communication skills.
  • Bi-lingual Spanish skills appreciated.
  • Functional knowledge of technology, including Microsoft 365 and Google-based email.
  • Experience with AppFolio and basic QuickBooks activities.
  • Reliable transportation and willingness to commute to the Vilgar Property Management office.
  • Motivated self-starter with a growth mindset.
  • Strong level of detail-orientation.
  • Able to pass a background check, drug screen, and provide the required I9 documentation for legal employment in the United States.


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