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Lobby Ambassador

2 months ago


San Francisco, California, United States Rapport Guest Services Full time
About the Role

We are seeking a highly skilled and enthusiastic Lobby Ambassador to join our team at Rapport Guest Services. As a Lobby Ambassador, you will be the first point of contact for our clients and guests, providing exceptional customer service and ensuring a memorable experience.

Key Responsibilities
  • Client Care: Greet all guests and visitors with a smile, acknowledging them promptly and using a warm welcome.
  • Team Work and Communication: Communicate effectively with peers and team members, displaying accuracy and attention to detail in verbal and written communication.
  • Building Art and History Knowledge: Speak about artwork located inside and surrounding the building, including artist, history, and year commissioned.
  • Personal Presentation and Responsibilities: Maintain a professional, polite, and considerate manner at all times, adhering to uniform and presentation standards.
Working Environment

This role is stationed inside the lobby of each building, and the Lobby Ambassador will cover multiple buildings on a rotating daily schedule. The physical aspects of the position include constant standing and walking, frequent lifting and carrying up to 30 lbs, and constant kneeling, pushing, pulling, and lifting.

Requirements
  • Enjoy engaging with people.
  • Be comfortable standing for long periods.