Hotel Ambassador

1 day ago


San Francisco, California, United States Planned Companies Full time
Job Title: Concierge

Planned Companies is seeking a highly motivated and customer-focused Concierge to join our team. As a Concierge, you will be responsible for providing exceptional service to our residents, guests, and vendors, ensuring a warm and welcoming experience at all times.

Key Responsibilities:
  • Greet and welcome residents, guests, and vendors, providing direction and assistance as needed.
  • Develop and maintain relationships with residents to understand their unique needs and preferences, providing personalized services and recommendations.
  • Schedule reservations and appointments at local restaurants, businesses, hotels, and entertainment venues.
  • Plan and organize on-site events, including parties, gatherings, and other activities.
  • Provide information and referrals on local attractions, dining, retail shopping, sporting events, and tourist attractions.
  • Document and track mail, deliveries, and vendor services, ensuring timely and efficient processing.
  • Answer telephones, monitor the lobby, and maintain and control keys and access cards.
Requirements:
  • 3+ years of customer service experience.
  • Excellent written and verbal communication skills, with the ability to interact with diverse groups of people.
  • Basic computer skills and knowledge of local attractions and establishments.
  • Polite, friendly, and self-assured, with the ability to multitask and manage time effectively.
  • Ability to lift up to 50lbs when needed.
Benefits:
  • Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision, and other ancillary benefits.
  • All employees (full-time and part-time) are eligible to participate in the company's 401K, which has an employer match.

Planned Companies is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.


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