Experience Ambassador
15 hours ago
At National Guard Employment Network, we are seeking a highly skilled and customer-focused Experience Ambassador to join our team. As an Experience Ambassador, you will be responsible for providing exceptional hospitality and customer service to our residents and guests.
Key Responsibilities:- Uphold our standards of excellence in customer service and ensure a memorable experience for all residents and guests.
- Establish rapport with residents and guests to create a welcoming and valued environment.
- Provide exceptional hospitality and respond to inquiries and requests in a timely and professional manner.
- Resolve disputes promptly and effectively to achieve customer satisfaction.
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at our property and providing exemplary service.
- Answer, record, and process all calls, messages, and requests in a efficient and confidential manner.
- Run daily reports, identify special requests, and check reports for accuracy.
- Protect the property and its residents by monitoring who comes in and out of the premises.
- Proactively identify potential issues and take appropriate action to resolve them, informing management when necessary.
- Constantly increase residents' benefits through active marketing and partnership with neighboring businesses.
- Remain knowledgeable of local activities and establishments to offer recommendations, answer questions, and give directions.
- Manage building access for guests, residents, and authorized vendors using key system technology.
- Maintain the atmosphere and cleanliness of entry lobbies and common spaces.
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews.
- Develop and maintain positive working relationships among building staff.
- Store luggage and politely handle early check-in, late checkout, and other requests when necessary.
- Assess property and inform maintenance team of any need for repair or cleaning.
- Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations.
- Assist with administrative duties such as light copying, package management, and other requests as deemed necessary by management and residents.
- Work on special projects as deemed necessary by management.
- Perform other related duties and assignments as needed and assigned.
- High School Diploma or equivalent required; some college preferred.
- A minimum of one year of experience working in hospitality or customer service industry required.
- Multifamily experience preferred.
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text.
- Computer savvy with the capacity to learn and master multiple software systems.
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency.
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests.
- Proactive decision-making and problem-solving skills.
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Ability to work a flexible schedule, including evenings and weekends.
- Comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
- Paid time off, paid holidays, and volunteer hours to all full-time team members.
- Matching 401(k) plan to help you reach your savings goals.
- Extensive learning and development opportunities to support growth.
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