Experience Ambassador

4 weeks ago

San Francisco, California, United States National Guard Employment Network Full time
Job Title: Experience Ambassador

At National Guard Employment Network, we are seeking a highly skilled and customer-focused Experience Ambassador to join our team. As an Experience Ambassador, you will be responsible for providing exceptional hospitality and customer service to our residents and guests.

Key Responsibilities:
  • Uphold our standards of excellence in customer service and ensure a memorable experience for all residents and guests.
  • Establish rapport with residents and guests to create a welcoming and valued environment.
  • Provide exceptional hospitality and respond to inquiries and requests in a timely and professional manner.
  • Resolve disputes promptly and effectively to achieve customer satisfaction.
  • Increase company reputation and ensure sustainable growth by discussing the benefits of living at our property and providing exemplary service.
  • Answer, record, and process all calls, messages, and requests in a efficient and confidential manner.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Protect the property and its residents by monitoring who comes in and out of the premises.
  • Proactively identify potential issues and take appropriate action to resolve them, informing management when necessary.
  • Constantly increase residents' benefits through active marketing and partnership with neighboring businesses.
  • Remain knowledgeable of local activities and establishments to offer recommendations, answer questions, and give directions.
  • Manage building access for guests, residents, and authorized vendors using key system technology.
  • Maintain the atmosphere and cleanliness of entry lobbies and common spaces.
  • Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
  • Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews.
  • Develop and maintain positive working relationships among building staff.
  • Store luggage and politely handle early check-in, late checkout, and other requests when necessary.
  • Assess property and inform maintenance team of any need for repair or cleaning.
  • Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations.
  • Assist with administrative duties such as light copying, package management, and other requests as deemed necessary by management and residents.
  • Work on special projects as deemed necessary by management.
  • Perform other related duties and assignments as needed and assigned.
Requirements:
  • High School Diploma or equivalent required; some college preferred.
  • A minimum of one year of experience working in hospitality or customer service industry required.
  • Multifamily experience preferred.
  • Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text.
  • Computer savvy with the capacity to learn and master multiple software systems.
  • Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency.
  • Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests.
  • Proactive decision-making and problem-solving skills.
  • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
  • Ability to work a flexible schedule, including evenings and weekends.
Benefits:
  • Comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
  • Paid time off, paid holidays, and volunteer hours to all full-time team members.
  • Matching 401(k) plan to help you reach your savings goals.
  • Extensive learning and development opportunities to support growth.

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