Customer Experience Ambassador

2 weeks ago


San Francisco, California, United States Planned Companies Full time
Job Summary

Planned Companies is seeking a skilled and courteous Front Desk Associate to provide exceptional customer service to our tenants, guests, and vendors. As a key member of our team, you will be responsible for creating a warm and welcoming experience for all who enter our building.

Key Responsibilities:
  • Greet and direct tenants, guests, and vendors with a smile and a helping hand.
  • Develop and maintain relationships with tenants to provide personalized experiences based on their needs and preferences.
  • Schedule reservations and appointments at local restaurants, businesses, and entertainment venues.
  • Plan and organize on-site events to bring our community together.
  • Provide direction and referrals to local attractions, dining, and shopping options.
  • Document and track mail, deliveries, and vendor services.
  • Answer telephones and maintain a safe and secure lobby environment.

Requirements:
  • 3+ years of customer service experience.
  • Excellent written and verbal communication skills.
  • Basic computer skills and knowledge of local attractions.
  • Polite, friendly, and self-assured with good time-management skills.
  • Ability to lift up to 50lbs when needed.

Benefits:
  • Full-time employees are eligible for medical, dental, vision, and other ancillary benefits.
  • All employees are eligible to participate in the company's 401K with an employer match.

Equal Opportunity Employer:
Planned Companies is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

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