Global Guest Relations Coordinator

5 days ago


New York, New York, United States Holland America Group Full time
About the Role

We are seeking an experienced and skilled International Guest Services Associate to join our team. As a key member of our global guest services team, you will be responsible for delivering exceptional guest experiences across all aspects of our business. This includes providing personalized service to our guests, handling their requests, concerns, and issues in a timely and professional manner, and ensuring that all interactions are memorable and positive.

The successful candidate will have a strong background in hospitality management, excellent communication skills, and the ability to work well under pressure. They will be responsible for translating written company documents, assisting international guests with verbal transactions, and attending social functions as directed.

This is an exciting opportunity to join a leading cruise line in the industry and contribute to delivering exceptional guest experiences. We offer a competitive salary, comprehensive training programs, and opportunities for career advancement.

Responsibilities:
  • Deliver exceptional guest experiences across all aspects of our business
  • Provide personalized service to our guests
  • Handle guest requests, concerns, and issues in a timely and professional manner
  • Translate written company documents and assist international guests with verbal transactions
  • Attend social functions as directed


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