Guest Relations Specialist

3 days ago


New York, New York, United States Furnished Quarters Full time

**Essential Functions**

  • Guest Communication and Support: Ensure all guests receive comprehensive pre-arrival information 5-7 days before their stay, including key codes (Kaba, Latch, SmartRent, lockboxes) and detailed arrival instructions.
  • Relationship Management and Operational Support: Build and maintain professional relationships with partners and properties to facilitate guest needs and apartment maintenance.
  • Core Values, Culture, and Continuous Improvement: Uphold and embody Furnished Quarters' core values of care, collaboration, community, challenge, and career in all interactions with guests, vendors, and colleagues.

Required Skills & Qualifications: A bachelor's degree in hospitality, business, or a related field is highly preferred. At least three years of customer-focused service experience in hospitality, apartment management, corporate housing, real estate, or a similar industry is required.



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