Technical Documentation Specialist
3 days ago
About the Role:
We are seeking a highly skilled Technical Writing Analyst to join our team at Dahl Consulting. As a Technical Writing Analyst, you will be responsible for creating comprehensive, clear, and user-friendly documentation programs.
Key Responsibilities:
- Content Management: Organize and manage documentation repositories, ensure all documentation is up-to-date and version controlled, and collaborate with technical, operations, and client-facing teams to gather information and update documents as needed.
- Collaboration: Work closely with product owners, developers, client-facing SMEs, and other stakeholders to understand documentation requirements, participate in project meetings, and provide updates on documentation progress.
- Documentation Development: Create internal and external user manuals, guides, and online help documentation, develop API documentation, technical specifications, and system manuals, write and maintain FAQs, troubleshooting guides, and knowledge base articles, and release notes creation for external users.
- Quality Assurance: Review and edit existing documentation for accuracy, clarity, and consistency, conduct usability testing to ensure documentation meets user needs, and implement feedback from users and stakeholders to improve documentation quality.
Deliverables:
- End-to-end documentation process meeting industry standard best practices within 10 business days.
- Enterprise templates for business process documents, standard operating procedures, and work instructions within 15 business days.
- Enterprise Documentation Business Process Document within 20 business days.
- Technical and training documentation for identified products as needed after 20 business days.
Reporting:
Provide weekly status reports to the Director of Program Management, highlighting any risks or issues that may impact documentation delivery.
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