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Client Relationship Manager in Blockchain Solutions

2 months ago

Texas City, Texas, United States The Ladders Full time

Job Title: Client Relationship Manager in Blockchain Solutions

Location: Texas, USA (Remote Work Available)

Company: Innovator in Blockchain Technology

About Company:

The Ladders is a pioneering Platform as a Service (PaaS) provider in the blockchain sector, recognized by leading firms worldwide. Our AI-enhanced infrastructure delivers a comprehensive node management platform and an intuitive API for developers. Supporting over 20,000 nodes across more than 80 blockchains, we enable developers to achieve optimal reliability, speed, security, efficiency, and scalability for diverse blockchain applications.

Trusted by major players in the blockchain industry, The Ladders is committed to fostering Web3 advancements for a sustainable future. With backing from prominent investors, we provide competitive benefits, including comprehensive health coverage and retirement plans for our full-time staff.

Key Responsibilities:

  • Serve as a product authority, responding to inquiries regarding staking and infrastructure solutions, demonstrating how our offerings align with client objectives.
  • Develop and maintain relationships with key institutional clients, collaborating with sales teams to ensure successful product deployment.
  • Build strong client partnerships, manage client requests, and ensure effective utilization of our product offerings.
  • Deliver outstanding customer support through stakeholder engagement and effective problem resolution.
  • Gain insights into client workflows to facilitate appropriate integrations and enhance product usage.

Qualifications:

  • Bachelor's degree in Economics, Finance, or a related discipline.
  • A minimum of 5 years of experience in institutional client services within the finance or technology sectors.
  • A strong interest in the cryptocurrency and blockchain landscape.
  • Ability to thrive in the dynamic environment of a rapidly growing organization.
  • Experience in managing accounts for institutional clients with exceptional communication skills.

Preferred Skills:

  • Familiarity with blockchain infrastructure.
  • Experience in start-up environments.
  • Proficiency with Agile methodologies and CRM systems.