Client Service Representative

3 days ago


Texas City, Texas, United States HealthMark Group Full time
Client Advocate Job Description

At HealthMark Group, we're seeking a skilled Client Advocate to join our team. As a Client Advocate, you'll play a critical role in ensuring our clients receive exceptional service and support.

Key Responsibilities:
  • Act as the primary point of contact for clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with clients, understanding their unique needs and expectations.
  • Expedite client issues and concerns, providing timely and effective solutions.
  • Stay up-to-date on industry trends and best practices, sharing knowledge with clients to enhance their experience.
  • Monitor and track client satisfaction, identifying areas for improvement and implementing changes as needed.
Requirements:
  • College degree or equivalent experience in a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Proven ability to work independently and as part of a team, with a focus on delivering exceptional results.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft applications, including Excel, and experience with CRM software.

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with a strong work ethic and a desire to make a difference, we encourage you to apply for this exciting opportunity.



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