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Customer Relationship Manager
2 months ago
As a Sr. Customer Account Manager at Intervala, LLC, you will serve as the primary point of contact for key customers, fostering strong relationships and driving business growth. Your expertise in inventory management, cost and pricing data submission, and commercial contracting will be invaluable in managing customer relationships and ensuring timely and accurate information exchange.
Key Responsibilities:
• Develop and maintain sales, bookings, and backlog information for assigned customers
• Analyze margins monthly and provide feedback to materials and operations to increase margins
• Track customer complaints/returns and ensure timely and proper corrective action is taken
• Provide day-to-day leadership, coordination, and direction for the management of contracts with customers
• Lead the effort to capture follow-on business with assigned existing customers
• Participate in bid reviews, proposals, negotiations, facility visits, and other activities resulting in the capture of new business
• Coordinate with accounting to review and collect past-due invoices
• Provide input to Finance for cash flow on key customer accounts
Requirements:
• Bachelor's degree in a related field
• Minimum 5-10 years of progressive relevant job experience
• Significant experience in managing customer relationships
What We Offer:
As a Sr. Customer Account Manager at Intervala, LLC, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the company's growth and success.
