Customer Service Operations Manager

4 weeks ago


Manchester, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

As a Customer Service Operations Manager at Hannaford Supermarkets, you will be responsible for managing retail operations for assigned departments, making decisions that impact store associates, merchandise quality, and customer service. You will build strong relationships with associates and customers, promote a positive culture, and ensure store conditions are maintained at the highest level. This role requires excellent interpersonal, customer service, and communication skills, as well as the ability to lead and manage associates.

Key Responsibilities

* Foster a positive and inclusive environment to retain associates and customers.
* Ensure all quality standards are met.
* Manage department operations in accordance with established practices.
* Hire, train, and develop associates to meet department needs.
* Attain departmental financial objectives.
* Supervise performance of all duties and responsibilities of assigned associates.
* Role model outstanding customer service.
* Use good judgment in delegation, assignment, and follow-up for efficient performance.
* Ensure maintenance of accurate records of production, shrink, sales, and inventory.
* Meet physical requirements of the position, with or without reasonable accommodations.

Requirements

* Department Manager or equivalent experience required.
* College degree or equivalent preferred.
* Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager, or will be required to attend company-provided training and achieve accreditation within the first 90 days of employment.

Physical Requirements

* Ability to use computers and other communication systems required to perform job functions.
* Lift up to 20 lbs. regularly, including overhead lifting, and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.

Preferred Requirements

* Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness, and control of other expenses.
* Ensure all company policies and procedures are followed as outlined.
* Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Ensure maintenance of the store's appearance and presentation and ensure quality conditions of all products.
* Manage performance of duties and responsibilities of all assigned department associates.
* Make hiring, training, and performance management recommendations for assigned department associates.
* Support the development needs of assigned department associates.
* Use good judgment in delegation, assignment, and follow-up required for the efficient performance of the store.
* Observe and ensure compliance with company security, safety, and food safety standards.
* Maintain techniques and layouts of merchandise consistent with the corporate merchandising philosophy.
* Complete understanding of the causes and means for resolving inventory shrink issues in assigned departments.
* Understand the use of company tools such as MPP, financial reports, scheduling, ordering, and business information systems.
* Have a solid understanding of standard practices for all departments.
* Maintain solid communications with the management team, all associates in the store, and throughout the organization.
* Treat all store information as strictly confidential.

Salary range is between $18.95 - $27.25 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.

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