Customer Service Representative
4 weeks ago
An entry-level position within the Contact Center, responsible for receiving and responding to customer inquiries and complaints related to various customer service matters. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.
Key Responsibilities:- Respond to customer inquiries via telephone, mail, and email in a professional and courteous manner.
- Analyze and resolve customer complaints and issues in a timely and efficient manner.
- Process start and stop service requests and transfer of billing responsibility accurately.
- Investigate and resolve discrepancies in customer accounts and meter readings.
- Provide accurate information to customers regarding their accounts and services.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in training and development programs to enhance skills and knowledge.
- High school diploma or equivalent required.
- At least one year of previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Ability to work independently and as part of a team.
The Contact Center is a 24/7 operation, and representatives are expected to be available to work extended hours, including nights, weekends, and holidays. Representatives may be required to work in a call center environment, responding to customer inquiries and resolving issues in a timely and efficient manner.
Leadership Behaviors/Competencies:- Set and communicate direction and priorities.
- Build trusting relationships with colleagues and customers.
- Manage and develop people to achieve team goals and objectives.
- Foster teamwork and cross-functional collaboration.
- Create a diverse, inclusive workforce.
- Lead change and respond positively to new demands or circumstances.
- Focus on the customer and deliver superior service.
Eversource Energy is a leading energy delivery company serving over 4 million customers in Connecticut, Massachusetts, and New Hampshire. We are committed to providing a superior customer experience and are passionate about our communities, the environment, and each other.
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