Community Account Manager
1 day ago
As a Community Account Manager at Optimum, you will be responsible for growing and maintaining market share by selling new movers, win-back customers, and upgrade existing customers to maximize monthly recurring revenue. You will develop and manage the onsite relationship with the leasing staff to ensure we are maximizing the terms of our marketing agreement, driving growth through educating staff and residents about the value of our products and reliability of our service, while positioning Altice USA favorably against competitors and for contract renewals.
Responsibilities- Consistent achievement of monthly sales, revenue quotas, and key performance indicators.
- Coordinate marketing events and cultivate relationships with sales, leasing staff, and HOA's representing our brand, products, while providing service excellence.
- Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the Optimum brand.
- Schedule quarterly/semi-annual reviews with property staff to walk the property, understand business trends, and share property performance against established targets.
- Act as a liaison between property management and our internal Technical Operations, Construction Department, and Sales Support to address service issues that impact our ability to deliver on-time and exceptional service.
- Timely tracking and reporting of all sales, events, visits, and property escalations.
- Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
- All other duties assigned by your supervisor.
- 5+ years related experience.
- Ability to travel up to 75%.
- Strong communication skills are a must.
- Proficiency in Microsoft Excel and Office Suite programs is required.
- Business Development experience with emphasis on new customer acquisition and relationship management.
- Must be self-motivated and able to work independently.
- Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
- Strong people and relationship management skills.
- Valid driver's license and driving record within Company standards.
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